What you get
One purchase, four files. Use the Word file to fill it in, the PDF to print and sign.
- Kundavtal — Swedish · Word (.docx)
- Kundavtal — Swedish · PDF
- Customer Agreement — English · Word (.docx)
- Customer Agreement — English · PDF
Both language versions are written for Swedish law. The English version is for counterparties, partners or colleagues who do not read Swedish — it is a translation of the same document, not a different one.
What the agreement covers
| 1 · Supplier | Who is selling, including company representation. |
|---|---|
| 2 · Customer | Who is buying. |
| 3 · What the agreement covers | Seven pre-drafted items to mark or delete — goods, services, support and maintenance, ongoing delivery, installation and training, documentation — plus delivery location and contact person. |
| 4 · Ordering and delivery | When an order becomes binding, the delivery day, notice of delay, the customer’s right to cancel, and when risk passes. |
| 5 · Price and payment | Prices by annex excluding VAT, the payment term, late payment interest, and the right to withhold further deliveries. |
| 6 · Contract period | From and to, with a default notice period if you leave the end date open. |
| 7 · Defects and complaints | The complaint deadline, the warranty period, and what the customer may demand if a defect is not remedied. |
| 8 · Personal data and confidentiality | GDPR compliance, where a data processing agreement attaches, and how long confidentiality lasts. |
| 9 · Limitation of liability | A fixed cap or one tied to compensation paid, with the usual carve-outs. |
| 10 · Applicable law and dispute resolution | With a default rule if you leave it blank. |
| 11 · Annexes | Five annexes: specification, price list, delivery terms, data processing agreement, and your own general terms. |
| 12 · Signature | Signature block for both parties. |
When to use it
The template is written for Swedish law and for sales to business customers. It works both as a standalone customer agreement and as general terms attached to a quote.
- A supplier selling goods on recurring orders
- A consultancy or agency delivering services against a scope of work
- A software or hardware vendor bundling support and maintenance
- A business that wants its own general terms to actually form part of the contract
When the template is not enough
Four situations where you should speak to a lawyer before using it:
- You sell to consumers — mandatory consumer rights then apply that this template does not cover
- The customer is outside the EU/EEA, or wants a different governing law
- The agreement is to renew automatically unless it is terminated
- You need to process personal data on the customer’s behalf
How it works
- Buy — pay by card. No account needed.
- Download — all four files appear on the confirmation page and in your receipt email.
- Fill it in — open the Word file, complete the fields, mark the items that apply and delete the rest. Describe the delivery in Annex 1.
Specifications
| Document | Customer Agreement · Kundavtal |
|---|---|
| Category | Commercial Contracts |
| Type | Template, ready to use |
| Jurisdiction | Sweden |
| Language | English and Swedish |
| Format | Word (.docx) and PDF |
| Pages | 6 |
| Version | 1.1 |
| Last reviewed | August 2026 |
| Reference | COMM-05 |
| Prepared by | Lawgent AB |
Frequently asked questions
Do I get it in both Swedish and English?
Yes. Every purchase includes both language versions, in Word and PDF. You do not choose a language at checkout.
Can I edit it?
Yes. The Word file is editable and built to be adapted — fields to fill in, items to mark or delete, and space for your own wording.
Can I use it more than once?
Yes, within your own organisation. The licence covers your company’s own use — it does not cover reselling or distributing the document.
What if the document is updated?
When we publish a new version it replaces the file on your account. Your download link always gives you the current version.
Is this legal advice?
No. This is a template. It must be adapted to your circumstances and should be reviewed by a lawyer before it is used. If you want that review, we are here.
